{"id":21502,"date":"2017-02-22T12:00:06","date_gmt":"2017-02-22T11:00:06","guid":{"rendered":"https:\/\/www.luxury-hotel-expert.com\/?p=21502"},"modified":"2025-03-25T11:08:11","modified_gmt":"2025-03-25T11:08:11","slug":"neil-jacobs-six-senses","status":"publish","type":"post","link":"https:\/\/delporte-hospitality.com\/en\/neil-jacobs-six-senses\/","title":{"rendered":"Neil Jacobs, CEO at Six Senses"},"content":{"rendered":"

Neil Jacobs,\u00a0CEO at Six Senses: \u00a0The Art of Welcoming<\/h1>\n

It is my\u00a0pleasure to\u00a0share with\u00a0you my interview with Neil Jacobs,\u00a0the Chief Executive Officer at Six Senses, about the art of hospitality and the Six Senses brand.<\/strong><\/h2>\n

Neil Jacobs is the CEO\u00a0at Six Senses Hotels Resorts Spas. With over three decades of experience in the operation, development and transactional side of hotels and spas, Neil is passionate about wellness, sustainability, inventive design, food and experiential travel.<\/p>\n

Prior to joining Six Senses, Neil spent five years at Starwood Capital Group as president of global hotel operations where he was responsible for the development of two innovative new brands, Baccarat Hotels and 1 Hotels, both debuting in 2014.<\/p>\n

Neil spent 14 years with Four Seasons Hotels and Resorts most recently serving as senior vice president operations for Asia Pacific since 2003. Based in Singapore, he was responsible for the operation of 16 hotels throughout the Asia Pacific region with 10 additional properties under development in China, India, Vietnam and the Indian Ocean. In this role, he managed four regional vice presidents and was responsible for the human resources, finance and sales and marketing disciplines in the region.<\/p>\n

His career prior to Four Seasons included key leadership roles with New Europe Hotels NV, IDG Resorts, Grand Champions Resort Corporation and Venture Inns of America. He began his hospitality career in Food & Beverage with Trusthouse Forte and his spirit of adventure has taken him to exciting postings around the world including London, Rome, Sardinia, Paris, Sri Lanka, Bali, Barbados and Los Angeles.<\/p>\n

Neil attended Westminster Hotel School in London and received a diploma in French Civilization from La Sorbonne in Paris, France. He is fluent in English, French, Spanish, Italian and Bahasa Indonesia.<\/p>\n

\"Six<\/a><\/p>\n

Six Senses Zighy Bay – Mountain Picnic<\/strong>\"Six<\/a>\"Six<\/a>\"Six<\/a><\/p>\n

What is your business approach of French art of welcoming? Do you think that French art of welcoming\u00a0is a differentiating factor for luxury hotels?<\/strong><\/h2>\n

The traditional French art of hosting and service, art of welcoming, is ingrained in the way we prepare for and welcome guests, but Six Senses is less concerned about formality and strict rules and more focused on the individual needs and wishes of our guests.<\/p>\n

One of our six core values is called Emotional Hospitality. This approach to service begins with empathy and a desire to understand the guest\u2019s needs and wants, both spoken and unspoken. We understand that people are driven by emotions and our intuitive approach to service means that every guest receives a richer and more personal experience.<\/p>\n

Two examples to further illustrate how we approach the guest welcome is how we make someone feel like they are being welcomed into our home.<\/p>\n

On arrival at one of our resorts, we invite guests to remove their shoes. They are placed in a cotton bag and guests can select not to wear shoes until they are ready to depart. We want guests to relax and walk freely through the sand, if that is their desire. Shoes do not have to be worn in restaurants. Our guests still select to dress well and look stylish, but in a casual, relaxed way.<\/p>\n

We have experienced sommeliers at all resorts who share their knowledge of wines and encourage our guests to samples various vintages before deciding on which bottle best complements their meal. We take away the formality of selecting and serving wine and make lunch or dinner a relaxed celebration.<\/p>\n

\u00a0\"Six<\/a>Six Senses Yao Noi – Cinema Paradiso by the beach<\/strong><\/p>\n

Discover my Interview with Neil Jacobs,\u00a0CEO at Six Senses<\/p>\n