{"id":44320,"date":"2024-11-04T09:44:09","date_gmt":"2024-11-04T09:44:09","guid":{"rendered":"https:\/\/delporte.adveris.dev\/conseil-hotel\/lhospitalite-genereuse\/"},"modified":"2025-02-10T14:18:55","modified_gmt":"2025-02-10T14:18:55","slug":"lhospitalite-genereuse","status":"publish","type":"page","link":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/lhospitalite-genereuse\/","title":{"rendered":"Generous hospitality"},"content":{"rendered":"\n
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Generous hospitality,
the key to success for visionary companies<\/h2>\n<\/div>\n\n\n\n
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Generous hospitality, the DELPORTE HOSPITALITY concept<\/h2>\n\n\n\n

Today, improving the welcome and quality of service for customers and employees is a strategic challenge in the race for excellence that companies are waging.<\/p>\n\n\n\n

DELPORTE HOSPITALITY works with service, luxury and hotel companies to build innovative hospitality experiences for their customers and employees, combining respect for cultures, teams and environments.<\/p>\n\n\n\n

The fruit of 25 years’ experience in the hotel industry, Delporte Hospitality’s exclusive method combines multidisciplinary strategic expertise, a taste for the field and proven management and training skills to fully reveal the spirit of a brand.<\/p>\n\n\n\n

Corporate hospitality is a powerful vector for transformation: it helps to create memorable customer experiences, improve management and employee well-being, and optimise service quality. It helps build an attractive and distinctive brand, while enhancing the company’s positive impact on its environment.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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That’s why we call it \u2018generous\u2019 hospitality.<\/strong><\/p>\n\n\n\n

The harmonious interaction of a context (place), a team of employees, a corporate culture and an environment to create experiences \/ Employees serving the image of the company.<\/strong><\/p>\n<\/div>\n\n\n\n

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A GENEROUS VISION OF HOSPITALITY<\/h2>\n<\/div>\n\n\n\n
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\u2018Generous hospitality is a powerful way of improving the positive and sustainable impact of companies on society and the environment, in the same way as an employer brand or the development of a CSR policy.<\/p>\n\n\n\n

Generous hospitality embodies a humanist and responsible vision of business, synthesising the strong convictions resulting from my professional and community experience.<\/p>\n\n\n\n

Generous hospitality is that extra bit of soul that helps to build new collective models that help people to grow. It improves managerial practices while respecting individuals, contributes to the fulfilment of each individual within the company and encourages the creation of harmonious and lasting brand experiences.<\/p>\n\n\n\n

From audit to hospitality strategy, through training and coaching, I am involved at every stage to reveal the hospitality potential of every company\u2019.<\/p>\n\n\n\n

LAURENT DELPORTE<\/p>\n<\/div>\n<\/div>\n\n\n\n

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The benefits of generous hospitality<\/h2>\n\n\n\n
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Benefit #1
Improve customer experience<\/h3>\n\n\n\n

Corporate hospitality at the service of customers means creating memorable experiences by ensuring that every interaction is positive to enhance the brand image and generate greater loyalty and revenue for the company.<\/p>\n\n\n\n

Example: <\/strong>Whether it’s a beauty salon, a car dealership or a hotel, establishments open to the public need to anticipate every stage of the customer journey to create a memorable experience. How do you welcome customers so as to make an immediate good impression? How do you distinguish between welcoming a prospect and a loyal customer? How can brand values be embodied when interacting with customers? <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Benefit #2
Optimise the employee experience<\/h3>\n\n\n\n

Corporate hospitality improves team management and training: optimising working conditions and employee well-being, and sharing best practice, all help to boost a company’s productivity over the long term.<\/p>\n\n\n\n

Example: <\/strong>in many cases, our first task is to raise awareness of the way in which each company acts in terms of hospitality, revealing what it no longer sees or perceives. Based on this diagnosis, a strategy and training programme can be rolled out to decision-makers and employees.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Benefit #3
Increase profitability<\/h3>\n\n\n\n

Corporate hospitality optimises service quality, generates additional revenue growth and minimises costs through more efficient management of human and material resources.<\/p>\n\n\n\n

For example:<\/strong> the more a company knows about its customers, the better able it is to offer new services. Working on hospitality means analysing customer relations in depth to determine the levers that can be used to increase service quality and profitability, while also improving working conditions for employees.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Benefit #4
Innovate with meaning :<\/h3>\n\n\n\n

Corporate hospitality involves constantly monitoring trends and developments in hospitality, services and the customer experience. It makes it easier to adapt to new customer expectations, integrate new technologies and develop new service offerings.<\/p>\n\n\n\n

Example: <\/strong>Hospitality is a constantly evolving discipline, requiring constant monitoring of new practices. What are the trends in service quality? How are companies integrating new digital tools? How are they embodying image strategies in this area?<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Benefit #5
Enhance the brand experience.<\/h3>\n\n\n\n

Hospitality reveals a brand’s state of mind. Centred on service excellence and the right balance between location, teams and corporate culture, hospitality helps to build an attractive brand image and to stand out from the competition through the quality of its welcome, services and attention to detail.<\/p>\n\n\n\n

Example:<\/strong> tackling the issue of hospitality in a company means thinking about the very roots of the company. What is its brand DNA? What sets it apart from its competitors? How can it exploit its environment and culture to deliver a renewed brand experience?<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Benefit #6
Contribute to our CSR commitments.<\/h3>\n\n\n\n

The hospitality of a modern company incorporates elements of social responsibility and sustainable development that reinforce the positive impact of the company: supporting the well-being of employees, encouraging commitment to social, humanitarian or environmental causes.<\/p>\n\n\n\n

For example,<\/strong> isn’t the planet the best example to follow when it comes to hospitality? It gives us everything we need to welcome ourselves and others.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Our references<\/strong><\/h2>\n\n\n\n
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Generous hospitality,the key to success for visionary companies Generous hospitality, the DELPORTE HOSPITALITY concept Today, improving the welcome and quality of service for customers and employees is a strategic challenge in the race for excellence that companies are waging. 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