{"id":44317,"date":"2024-10-29T10:18:30","date_gmt":"2024-10-29T10:18:30","guid":{"rendered":"https:\/\/delporte.adveris.dev\/conseil-hotel\/audit-hotel\/"},"modified":"2025-01-28T08:55:26","modified_gmt":"2025-01-28T08:55:26","slug":"audit-hotel","status":"publish","type":"page","link":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/","title":{"rendered":"Hotel audit"},"content":{"rendered":"\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<h2 class=\"wp-block-heading has-yellow-color has-text-color has-link-color wp-elements-b4c6c1dc5b890a081a7f014ef13ab1c3\" style=\"font-size:1.8em\">Hospitality Audit: An Asset for Optimising the Customer Experience and the Performance of Your Establishment<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>A hotel or hospitality audit is a strategic approach that enables establishments to assess the quality of their services, their operational efficiency and their overall customer experience. Auditing an establishment in the hospitality sector involves an in-depth analysis of all aspects, from reception to security and team training. Calling on a qualified service provider guarantees an impartial assessment and concrete recommendations, tailored to the specific characteristics of each establishment. Whether it&#8217;s a routine audit or a structural review, an example of a hospitality audit offers a hospitality audit checklist that can be tailored to the specific needs of the venue.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-yellow-color has-alpha-channel-opacity has-yellow-background-color has-background\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<p class=\"has-yellow-color has-text-color has-link-color wp-elements-276db119f69bac5f964bc853bcfcbbf8\" style=\"font-size:1.6em\"><strong>How do you audit a hospitality establishment effectively?<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>To carry out an exhaustive audit of an establishment, it is crucial to use a comprehensive checklist that assesses elements such as customer reception, cleanliness, operations management and profitability. A hospitality audit is divided into three main types of audit: internal audit, to examine internal processes; compliance audit, to ensure compliance with industry standards and regulations; and performance audit, to analyse customer satisfaction and team productivity. This approach provides an overview of strengths and areas for improvement.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-yellow-color has-alpha-channel-opacity has-yellow-background-color has-background\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<p class=\"has-yellow-color has-text-color has-link-color wp-elements-0d69aae75565ff447864a196e30ca548\" style=\"font-size:1.6em\"><strong>The 7 fundamental principles of hospitality auditing<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>A successful audit is based on 7 key principles: integrity (transparency of information), competence (auditor expertise), impartiality, confidentiality (data protection), reliability of evidence (based on verifiable facts), methodical approach (adherence to a structured process) and continuous improvement. These principles ensure a complete and reliable assessment of the services provided, enabling relevant recommendations to be made for the continuous improvement of the establishment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-yellow-color has-alpha-channel-opacity has-yellow-background-color has-background\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<p class=\"has-yellow-color has-text-color has-link-color wp-elements-4e1da9106a33f1d68304ddae2742c575\" style=\"font-size:1.6em\"><strong>How did I become a hospitality auditor?<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Laurent Delporte became a hospitality auditor by drawing on his experience in the field (hospitality management and quality audit) and his strategic expertise in corporate hospitality. With a keen understanding of customer expectations and employee requirements in various sectors, he analyses existing practices to identify areas for strategic improvement. As a hospitality expert, he helps companies raise their standards to deliver an exceptional customer experience, while integrating sustainable solutions that are aligned with their values.<\/p>\n\n\n\n<p>A well-structured hospitality audit enables establishments to optimise their operations, improve their welcome and stand out in a competitive sector. Thanks to the intervention of a qualified service provider, teams benefit from a precise diagnosis and a roadmap for continuous improvement. In this way, each challenge can be turned into an opportunity for growth, and customer satisfaction and the establishment&#8217;s competitiveness can be enhanced.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hospitality Audit: An Asset for Optimising the Customer Experience and the Performance of Your Establishment A hotel or hospitality audit is a strategic approach that enables establishments to assess the quality of their services, their operational efficiency and their overall customer experience. Auditing an establishment in the hospitality sector involves an in-depth analysis of all [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":44314,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-44317","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hotel audit - DELPORTE Hospitality Audit d\u2019Hospitalit\u00e9 pour H\u00f4tels<\/title>\n<meta name=\"description\" content=\"Audit d\u2019hospitalit\u00e9 pour h\u00f4tels et lieux publics, analysant accueil et qualit\u00e9 de service pour optimiser l\u2019exp\u00e9rience client\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hotel audit - DELPORTE Hospitality Audit d\u2019Hospitalit\u00e9 pour H\u00f4tels\" \/>\n<meta property=\"og:description\" content=\"Audit d\u2019hospitalit\u00e9 pour h\u00f4tels et lieux publics, analysant accueil et qualit\u00e9 de service pour optimiser l\u2019exp\u00e9rience client\" \/>\n<meta property=\"og:url\" content=\"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/\" \/>\n<meta property=\"og:site_name\" content=\"DELPORTE Hospitality\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/delportehospitality\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-28T08:55:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@laurentdelporte\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/conseil-hotel\\\/audit-hotel\\\/\",\"url\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/conseil-hotel\\\/audit-hotel\\\/\",\"name\":\"Hotel audit - DELPORTE Hospitality Audit d\u2019Hospitalit\u00e9 pour H\u00f4tels\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/#website\"},\"datePublished\":\"2024-10-29T10:18:30+00:00\",\"dateModified\":\"2025-01-28T08:55:26+00:00\",\"description\":\"Audit d\u2019hospitalit\u00e9 pour h\u00f4tels et lieux publics, analysant accueil et qualit\u00e9 de service pour optimiser l\u2019exp\u00e9rience client\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/conseil-hotel\\\/audit-hotel\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/conseil-hotel\\\/audit-hotel\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/conseil-hotel\\\/audit-hotel\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"HOTEL ADVISORY\",\"item\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/conseil-hotel\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Hotel audit\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/\",\"name\":\"DELPORTE Hospitality\",\"description\":\"D\u00e9velopper vos talents, r\u00e9v\u00e9ler votre hospitalit\u00e9.\",\"publisher\":{\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/#organization\",\"name\":\"DELPORTE Hospitality\",\"url\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/delporte-hospitality.com\\\/wp-content\\\/uploads\\\/logo-m.svg\",\"contentUrl\":\"https:\\\/\\\/delporte-hospitality.com\\\/wp-content\\\/uploads\\\/logo-m.svg\",\"caption\":\"DELPORTE Hospitality\"},\"image\":{\"@id\":\"https:\\\/\\\/delporte-hospitality.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/delportehospitality\",\"https:\\\/\\\/x.com\\\/laurentdelporte\",\"https:\\\/\\\/www.tiktok.com\\\/@delporte_hospitality\",\"https:\\\/\\\/www.instagram.com\\\/delporte_expert_hospitalite\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Hotel audit - DELPORTE Hospitality Audit d\u2019Hospitalit\u00e9 pour H\u00f4tels","description":"Audit d\u2019hospitalit\u00e9 pour h\u00f4tels et lieux publics, analysant accueil et qualit\u00e9 de service pour optimiser l\u2019exp\u00e9rience client","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/","og_locale":"en_US","og_type":"article","og_title":"Hotel audit - DELPORTE Hospitality Audit d\u2019Hospitalit\u00e9 pour H\u00f4tels","og_description":"Audit d\u2019hospitalit\u00e9 pour h\u00f4tels et lieux publics, analysant accueil et qualit\u00e9 de service pour optimiser l\u2019exp\u00e9rience client","og_url":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/","og_site_name":"DELPORTE Hospitality","article_publisher":"https:\/\/www.facebook.com\/delportehospitality","article_modified_time":"2025-01-28T08:55:26+00:00","twitter_card":"summary_large_image","twitter_site":"@laurentdelporte","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/","url":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/","name":"Hotel audit - DELPORTE Hospitality Audit d\u2019Hospitalit\u00e9 pour H\u00f4tels","isPartOf":{"@id":"https:\/\/delporte-hospitality.com\/en\/#website"},"datePublished":"2024-10-29T10:18:30+00:00","dateModified":"2025-01-28T08:55:26+00:00","description":"Audit d\u2019hospitalit\u00e9 pour h\u00f4tels et lieux publics, analysant accueil et qualit\u00e9 de service pour optimiser l\u2019exp\u00e9rience client","breadcrumb":{"@id":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/audit-hotel\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/delporte-hospitality.com\/en\/"},{"@type":"ListItem","position":2,"name":"HOTEL ADVISORY","item":"https:\/\/delporte-hospitality.com\/en\/conseil-hotel\/"},{"@type":"ListItem","position":3,"name":"Hotel audit"}]},{"@type":"WebSite","@id":"https:\/\/delporte-hospitality.com\/en\/#website","url":"https:\/\/delporte-hospitality.com\/en\/","name":"DELPORTE Hospitality","description":"D\u00e9velopper vos talents, r\u00e9v\u00e9ler votre hospitalit\u00e9.","publisher":{"@id":"https:\/\/delporte-hospitality.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/delporte-hospitality.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/delporte-hospitality.com\/en\/#organization","name":"DELPORTE Hospitality","url":"https:\/\/delporte-hospitality.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/delporte-hospitality.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/delporte-hospitality.com\/wp-content\/uploads\/logo-m.svg","contentUrl":"https:\/\/delporte-hospitality.com\/wp-content\/uploads\/logo-m.svg","caption":"DELPORTE Hospitality"},"image":{"@id":"https:\/\/delporte-hospitality.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/delportehospitality","https:\/\/x.com\/laurentdelporte","https:\/\/www.tiktok.com\/@delporte_hospitality","https:\/\/www.instagram.com\/delporte_expert_hospitalite"]}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin-f-red","author_link":"https:\/\/delporte-hospitality.com\/en\/author\/admin-f-red\/"},"uagb_comment_info":0,"uagb_excerpt":"Hospitality Audit: An Asset for Optimising the Customer Experience and the Performance of Your Establishment A hotel or hospitality audit is a strategic approach that enables establishments to assess the quality of their services, their operational efficiency and their overall customer experience. Auditing an establishment in the hospitality sector involves an in-depth analysis of all&hellip;","_links":{"self":[{"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/pages\/44317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/comments?post=44317"}],"version-history":[{"count":1,"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/pages\/44317\/revisions"}],"predecessor-version":[{"id":44319,"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/pages\/44317\/revisions\/44319"}],"up":[{"embeddable":true,"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/pages\/44314"}],"wp:attachment":[{"href":"https:\/\/delporte-hospitality.com\/en\/wp-json\/wp\/v2\/media?parent=44317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}